Refund & Returns Policy
We want you to be completely satisfied with your Goose Brand purchase. Learn about our comprehensive return and refund policy below.
Our Commitment to You
At Goose Brand, we stand behind the quality of our premium footwear. We understand that sometimes a purchase may not meet your expectations, and we're here to make the return process as smooth as possible.
30-Day Money-Back Guarantee
All items purchased from Goose Brand come with a 30-day money-back guarantee from the date of delivery. If you're not completely satisfied, we'll make it right.
Return Eligibility
Items Eligible for Return:
- Unworn footwear in original condition
- Items with original tags and packaging
- Products purchased within the last 30 days
- Items not damaged by normal wear and tear
- Accessories in unused condition
Items Not Eligible for Return:
- Worn or damaged footwear (unless defective)
- Items without original packaging or tags
- Products purchased more than 30 days ago
- Personalized or custom items
- Sale items marked as "Final Sale"
Important: All returned items are subject to inspection. Items that show signs of wear, damage, or missing components may be subject to a restocking fee or returned to the customer.
How to Return Your Items
Contact Customer Service
Email us at [email protected] or call +1-212-555-0147 to initiate your return request.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Package Your Items
Securely package your items with original packaging, tags, and include the RMA number.
Ship Your Return
Use the prepaid shipping label provided (for US returns) or ship to our returns center.
Return Timeframes & Processing
| Process Step | Timeframe | Details |
|---|---|---|
| Return Window | 30 days | From date of delivery |
| RMA Response | 1-2 business days | After contacting customer service |
| Package Inspection | 3-5 business days | After we receive your return |
| Refund Processing | 5-7 business days | After approval of return |
| Bank Processing | 3-5 business days | Varies by financial institution |
Refund Methods & Information
Original Payment Method
Refunds will be processed using the same payment method used for the original purchase. This ensures security and compliance with financial regulations.
Refund Timeline by Payment Type:
- Credit Cards: 5-7 business days after refund approval
- PayPal: 3-5 business days after refund approval
- Debit Cards: 7-10 business days after refund approval
- Bank Transfers: 7-14 business days after refund approval
Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We currently process exchanges as returns followed by new purchases to ensure you receive your preferred item as quickly as possible.
Exchange Process:
Return Original Item
Follow our standard return process for the item you wish to exchange.
Place New Order
Once your return is processed, place a new order for your desired item.
Refund Processing
Your refund will be processed within 5-7 business days of return approval.
New Item Shipment
Your new order will be processed and shipped according to our standard shipping policy.
Defective or Damaged Items
If you receive a defective or damaged item, we'll make it right immediately at no cost to you.
What We Cover:
- Manufacturing defects
- Shipping damage
- Incorrect items sent
- Missing items from your order
Expedited Process for Defects:
For defective items, we offer expedited returns and replacements. Contact us immediately, and we'll provide a prepaid shipping label and priority processing for your replacement.
Quality Guarantee
If your Goose Brand footwear develops a manufacturing defect within 6 months of purchase, we'll repair or replace it free of charge, even outside the 30-day return window.
International Returns
We accept returns from international customers with some additional considerations:
- Return shipping costs are the responsibility of the customer
- Items must be returned within 30 days of delivery
- Customs duties and taxes are non-refundable
- Processing may take additional time due to customs clearance
International Return Address:
Goose Brand Returns Department
2847 Madison Avenue
New York, NY 10017
United States
Contact Information
Our customer service team is here to help with any questions about returns or refunds.
Customer Service
Email: [email protected]
Phone: +1-212-555-0147
Hours:
Monday-Friday: 9:00 AM - 8:00 PM EST
Saturday: 10:00 AM - 6:00 PM EST
Sunday: 11:00 AM - 5:00 PM EST
When contacting us about a return, please have your order number ready. This helps us assist you more efficiently.
Policy Updates
This return and refund policy is effective as of January 1, 2025. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.
For questions about this policy or specific return situations not covered here, please don't hesitate to contact our customer service team. We're committed to finding a solution that works for you.
Last Updated: January 1, 2025